COLI News   
Bellaire AP Down
Posted by: joe @ 5/20/2012 6:38:27 PM}
Our Bellaire AP is down until tomorrow (Monday) morning.  We had our tech working on it today, but he was unable to gain access to the tower the equipment is on.  We will be out there first thing Monday to get it working.
-Read More
Email Phishing attempts
Posted by: josh @ 4/26/2012 2:12:17 PM}
The email sent this morning about errors and email upgrades was a phishing
attempt to steal usernames and passwords. The people that entered their
username and password into the fake webmail site should contact us to
get their password changed.

Here are a few tips to see if emails messages have a malicious intent.
-Read More
Webmail Help Guide
Posted by: joe @ 4/2/2012 10:32:06 AM}
For those users needing to know more about the new webmail application.  If you are having trouble viewing the messages and clicking on buttons in the webmail, we have found that if you use the basic setting on the login page, this corrects these issues. 

The default Standard (high-speed connection) selection is an enhanced Ajax (java-script) version of the webmail, which takes advantage of the features of newer web browsers.  If you have an newer web browser, we recommend using this setting, but if you are having any problems reading messages, clicking on buttons, etc, then we suggest you use the basic setting when logging into the webmail.   There is a help file button in the webmail for further help.  It can also be viewed by clicking on this link as well. 

If you wish to use a email client software such as Outlook Express / Windows Live Mail / Thunderbird / or other email client software and not use the webmail.  Please either refer to the setup directions located in our knowledge base or please give us a call and we can help set this up.  -Read More
Useful table to configure Apple mail programs and some useful links
Posted by: josh @ 3/21/2012 12:03:57 PM}
Apple Mail Table : iPhone4 : iPad iOS3.2 : iPad iOS 4.2 : Android 2.1
Note: You need to edit your previous mail account instead of create a new one. Please reference the Apple Mail Table for correct email settings for the above links

-Read More
Email Server Status Update
Posted by: joe @ 3/20/2012 12:08:22 PM}
It appears we are able to retrieve all the old email and contacts from the webmail some of our customers are missing.  We do however need to know whom needs there email back and/or contacts and we should be able to restore it.  Please send us an email to support@torchlake.com stating as such and we will get the old messages and contacts back as soon as possible.   For those trying to reach us by phone.  Please bare in mind we can only answer voice mails and calls as fast as we can with the number of staff we have.  Either please leave a voice mail message or keep trying and your call will be answered in the order we receive it.   Sorry for any inconveniences this has caused.
-Read More
E-Mail Configuration Instructions
Posted by: bill @ 3/17/2012 2:10:34 PM}
Below are links to different e-mail clients and how to configure them if you are having trouble with our new e-mail service.  Basic settings changes that are needed are as follows: changing mail servers (incoming and outgoing) to mail.torchlake.com and changing your account name to your full email address (ex. example@torchlake.com)
We are open from 9-5 today and 12-5 on Sunday to help you if you need it. -Read More
Mail Server Update
Posted by: bill @ 3/16/2012 7:25:44 PM}
Update:  Our e-mail is up and running using a different service.  There are some positives to the new service.
1. Everyone gets 5gb of email storage
2. The web interface is new
3. There is a calendar function in the web mail
4. There is a file storage function in the web mail
5. The mail server is now a cluster of servers out on
the web in many different locations.  This provides a level of redundancy not possible with us hosting our own e-mail in house.

We did not make the change by choice, but by necessity.  Our server has crashed hard and we do not currently know the status of the e-mails that were still on the server.  If your e-mail is not working, make sure your servers are set to mail.torchlake.com and your username is your full e-mail address.  Please give us a call if you are having trouble logging in.

Your E-Mail address and password will remain the same.  Please let us know if you have trouble logging in. -Read More
E-Mail Server problems
Posted by: bill @ 3/16/2012 8:27:42 AM}
This morning during routine maintenance of our E-mail server, it crashed.  We are working on getting it back up and running, but until that happens, e-mail will be down.  We are unsure if any e-mails have been lost, we will know more when it is back up and running.  There is no estimated time that it will be fixed by.
-Read More
COLI Inc, Referral Program Details
Posted by: joe @ 3/15/2012 11:26:23 AM}
Save some green…and help your friend save some too!

You can use this simple form on this page to send an invitation to your friends so they can benefit from COLI Wireless savings – just like you. Besides, you know you can feel confident recommending a company that is committed to Great Rates and Customer Satisfaction.

Just type in your information and the email addresses for up to 5 of your friends and family at a time. They will receive an email from you offering them the opportunity to enroll with COLI Wireless for any of our fixed rate plans. For each friend you refer that activates a Broadband account with COLI, you will receive a $25 credit on your bill! That means if you refer 10 friends who enroll, that’s $250 applied to your Broadband bill!

And don’t forget, your friend also gets a $25 credit applied to their bill. So everyone gets to save some green. You may submit as many referrals as you wish.
Click here for COLI Referral Page Login
 -Read More
Misc issues today.
Posted by: joe @ 3/10/2012 7:51:13 PM}
Looks like our random issues today may have been caused by solar flares? We are not certain, but it is a distinct possibility seeing as many places lost power again today and the power company says it was the solar flares. -Read More
Utility Power issues continued
Posted by: joe @ 3/6/2012 10:48:06 PM}
Still waiting for utility power in many locations.  The batteries are only getting those locations temporary access until they die again.  Some of you may see the internet connection work, then only to quit working again because of this.  Hopefully tomorrow more sites are restored with utility power so we can get 24 X 7 up-time again.   We will keep going out to these sites to swap batteries throughout the day tomorrow and each day until the utility power comes back.  We thank you for your patience through this time. 
-Read More
 
Posted by: joe @ 3/5/2012 9:48:20 PM}
Looks like the batteries did not make it quite all day at our Dawson Rd location. We will be out there again in the morning with fresh ones. Hopefully those will last all day. -Read More
Outages from Storm
Posted by: joe @ 3/5/2012 9:29:03 AM}
You may be aware of the power outages in certain areas. We are currently waiting for power-lines to be fixed. Also note that even though you have power at your residence, your access point could still not have power, thus not allowing you to get on the internet. Please also note that some of our access points are running on battery power, meaning they could go out until a more reliable power source is in place. The network might also be running slower than normal since we are using all of our backup routes. Thank you for your patience and everything should be up to speed by Tuesday. -Read More
Email Server Problems
Posted by: joe @ 3/3/2012 8:20:01 PM}
Do to the reboots of our servers because of the power issues from the storm, the email server had a problem with receiving new email today.  This has been resolved and mail is being processed now normally.  We will continue to monitor it as the night progresses.
-Read More
Storm Damage
Posted by: joe @ 3/3/2012 12:27:00 PM}
After the snow storm last night, there are power outages all over the place. Most of our Main network is up and running, some on battery power.  We will keep you updated as we learn more about what damage the storm has done to the remaining areas without service.  At this time we are determining if the rest of the outages are due to no power or other damage.   Keep checking back here to get the latest information about the network and outages.  
-Read More
Upgrade Progress
Posted by: bill @ 12/16/2011 4:36:39 PM}
We have been working through some pretty poor weather and have managed to get 5 new upgraded access points up on towers today.  For those of you on the North End of Torch, give us a call, we may be able to upgrade you as soon as the Tuesday after Christmas.
-Read More
November COLI Scoop!
Posted by: joe @ 11/17/2011 11:08:43 AM}
November COLI Scoop is out featuring 4 deals for Black Friday!!
-Read More
Rest in Peace Steve Jobs, Founder of Apple
Posted by: bill @ 10/6/2011 8:23:13 AM}
Story covering the death of Steve Jobs, the founder of Apple -Read More
Even More Great News for COLI Customers!!!!!!!!!!
Posted by: bill @ 9/29/2011 4:19:46 PM}
Today marks the Third day of FIVE days of exciting new benefits for being a COLI Customer.

Third, COLI is again offering a customer referral program.  Exact details of the referral program will be released later, but what I can tell you now, is you will get a credit of $25 placed on your bill for each high speed customer you refer to us, plus they too will get a $25 discount towards their first service bill, just for being referred. -Read More
More Great News for COLI Customers!!!!!!!
Posted by: bill @ 9/28/2011 7:00:59 PM}
Today marks the SECOND day of FIVE days of exciting new benefits for being a COLI Customer.

Second, with the recent availability of more bandwidth with our second route to the internet, we will be upgrading the core of our network to handle these new, faster speeds.  What this means to you is, by the end of this year, 2011; we will be able to offer speeds up to 20mbps to about 25% of our network.  -Read More
Great News for all COLI Customers!!!!!
Posted by: bill @ 9/27/2011 11:40:51 AM}
Today marks the first of 5 days of exciting new benefits for being a COLI Customer.

First, as of Monday, Sept 26th, COLI will have in place a second Fiber Optic Internet connection.  What this means to you, is COLI has more bandwidth and is now virtually immune to outages caused by our upstream provider, as we now have 2 and very soon to be 3 very different routes to the internet. -Read More
COLI Inc now is a Partner of 3cx Phone Systems.
Posted by: joe @ 1/6/2011 1:40:21 PM}
3CX Phone System is a software-based IP PBX (Business Phone System) for Windows which replaces traditional PBX hardware phones. It is based on the SIP standard and supports standard SIP software / hardware phones. It allows calls to be made via a VOIP service provider or via the regular PSTN (Phone Lines). Easy to install and configure, it includes a web-based configuration interface, voice mail, auto attendant, call hunting, remote extensions (Extensions away from your office) and other features. Both commercial and a free edition are available.

If you are looking at upgrading or installing a cost effective phone system within your business or organization, we can help.  Call us today at 888-299-0071 or Email us at sales@coliinc.com
-Read More
Now Available: COLIPhone
Posted by: bill @ 1/6/2010 3:45:00 PM}
Want more affordable home phone service?  Check out COLI Phone.  Rates as low as $19.95 per month.  Click here for more information.
-Read More
Updated Wireless Coverage Maps
Posted by: joe @ 10/15/2009 2:51:50 PM}
Updated Wireless Coverage Maps are now available here.  Over the last few months we have been hard at work expanding coverage to our wireless network in able to service those in need.  We now have over 86 access points covering a good portion of Northwestern Lower Michigan.  We are continuing to add areas to our coverage map that we feel are under-served.  If you are interested in wireless service from us, even if you are not in the green area, please email or call us and we will add you to our database.  This will aid in expanding our coverage to those who need our Highspeed Wireless Internet Service. -Read More
Run your window updates!
Posted by: camb @ 12/18/2008 10:51:51 AM}
Microsoft issued an out-of-band emergency patch Wednesday for a zero-day Internet Explorer vulnerability that has opened the door for hackers to install malware on susceptible computers without any user intervention. -Read More